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| The Call Centre Forum Forum Index | The time now is Fri Jul 03, 2009 12:27 am |
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View unanswered posts The time now is Fri Jul 03, 2009 12:27 am All times are GMT |
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Managing Performance, Training and Development This is the place to discuss all your performance issues, to ask questions, to get advice, and to share your experiences. Please note that any posts from vendors advertising their services on these forums will be deleted and the user banned |
15 | 40 | Mon Jun 29, 2009 6:27 am jayidian  |
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Customer Experience Share your challenges, experiences and thoughts as to how to improve the customer experience. Do operational constraints make life difficult, how to address process issues affecting customer service, how does technology help or hinder you, how to motivate your staff, how to develop your teams to deliver great service |
7 | 21 | Fri Jan 23, 2009 9:49 am DaveL |
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Technical Discussion board for Technical issues, best use of Workforce Management tools, ACD, Dialler, Call Recording, IVR best practice, operational structures and staffing models, forecasting and shift patterns. |
6 | 18 | Tue May 26, 2009 6:06 am liamgbf |
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| In the Industry | |
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Jobs Board Current vacancies from across the industry |
6 | 6 | Fri Nov 21, 2008 11:13 am AntWorker |
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| Off-Topic | |
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The Lounge Off topic area - The light hearted place to chat about anything else ! |
7 | 11 | Wed Jun 03, 2009 10:27 am Keith |
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Forum Suggestions Help us develop The Call Centre Forum... let us know what features you'd like to see |
5 | 8 | Mon Oct 15, 2007 10:38 am Neil Wilkins |
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Our users have posted a total of 104 articles We have 336 registered users The newest registered user is jayidian |
| In total there is 1 user online :: 0 Registered, 0 Hidden and 1 Guest [ Administrator ] [ Moderator ] Most users ever online was 29 on Wed Sep 26, 2007 8:42 am Registered Users: None This data is based on users active over the past five minutes |
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