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Call Centre Forum
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No new posts Managing Performance, Training and Development
This is the place to discuss all your performance issues, to ask questions, to get advice, and to share your experiences. For example, how to deal with and reduce sickness and attrition, how to improve AHT or Wrap, HR issues, disciplinary advice and discussion, incentives, and how to improve the training and development of your team
   
13 32 Mon May 26, 2008 1:00 pm
TomC View latest post
No new posts Customer Experience
Share your challenges, experiences and thoughts as to how to improve the customer experience. Do operational constraints make life difficult, how to address process issues affecting customer service, how does technology help or hinder you, how to motivate your staff, how to develop your teams to deliver great service
   
6 19 Mon Jun 23, 2008 9:52 am
Neillww View latest post
No new posts Technical
Discussion board for Technical issues, best use of Workforce Management tools, ACD, Dialler, Call Recording, IVR best practice, operational structures and staffing models, forecasting and shift patterns.
   
4 10 Mon May 26, 2008 1:09 pm
TomC View latest post
In the Industry
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No new posts Jobs Board
Current vacancies from across the industry
   
7 7 Mon Nov 12, 2007 6:58 pm
RichardBlank View latest post
No new posts Suppliers Board
The place for industry suppliers and vendors to promote their service and credentials. Please note that all posts from vendors advertising their services on other forums will be moved here
   
33 36 Thu May 29, 2008 12:16 pm
nick View latest post
Off-Topic
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No new posts The Lounge
Off topic area - The light hearted place to chat about anything else !
   
1 3 Wed Jul 11, 2007 8:33 am
Mike Evans View latest post
No new posts Forum Suggestions
Help us develop The Call Centre Forum... let us know what features you'd like to see
   
5 8 Mon Oct 15, 2007 10:38 am
Neil Wilkins View latest post
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Who is Online Our users have posted a total of 115 articles
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