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	The Call Centre Forum Forum Index The time now is Wed Jul 09, 2008 1:08 am
	View unanswered posts The time now is Wed Jul 09, 2008 1:08 am All times are GMT Call Centre Forum  Forum   Topics   Posts   Last Post  Managing Performance, Training and Development This is the place to discuss all your performance issues, to ask questions, to get advice, and to share your experiences. For example, how to deal with and reduce sickness and attrition, how to improve AHT or Wrap, HR issues, disciplinary advice and discussion, incentives, and how to improve the training and development of your team     13 32 Mon May 26, 2008 1:00 pm TomC Customer Experience Share your challenges, experiences and thoughts as to how to improve the customer experience. Do operational constraints make life difficult, how to address process issues affecting customer service, how does technology help or hinder you, how to motivate your staff, how to develop your teams to deliver great service     6 19 Mon Jun 23, 2008 9:52 am Neillww Technical Discussion board for Technical issues, best use of Workforce Management tools, ACD, Dialler, Call Recording, IVR best practice, operational structures and staffing models, forecasting and shift patterns.     4 10 Mon May 26, 2008 1:09 pm TomC In the Industry  Forum   Topics   Posts   Last Post  Jobs Board Current vacancies from across the industry     7 7 Mon Nov 12, 2007 6:58 pm RichardBlank Suppliers Board The place for industry suppliers and vendors to promote their service and credentials. Please note that all posts from vendors advertising their services on other forums will be moved here     33 36 Thu May 29, 2008 12:16 pm nick Off-Topic  Forum   Topics   Posts   Last Post  The Lounge Off topic area - The light hearted place to chat about anything else !     1 3 Wed Jul 11, 2007 8:33 am Mike Evans Forum Suggestions Help us develop The Call Centre Forum... let us know what features you'd like to see     5 8 Mon Oct 15, 2007 10:38 am Neil Wilkins Who is Online Our users have posted a total of 115 articles We have 253 registered users The newest registered user is Zahid In total there is 1 user online :: 0 Registered, 0 Hidden and 1 Guest   [ Administrator ]   [ Moderator ] Most users ever online was 29 on Wed Sep 26, 2007 8:42 am Registered Users: None This data is based on users active over the past five minutes New posts    No new posts    Forum is locked
	The Call Centre Forum Forum Index The time now is Wed Jul 09, 2008 1:08 am
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